Generally, BT collects, uses and discloses your Personal Data for the following purposes:
- responding to, processing and handling your complaints, queries, requests, feedback and suggestions;
- managing the administrative and business operations of the Companies and complying with internal policies and procedures;
- facilitating business asset transactions (which may extend to any mergers, acquisitions or asset sales) involving any of the Companies;
- matching any Personal Data held which relates to you for any of the purposes listed herein;
- verifying your identity;
- requesting feedback or conducting market research and/or analysis for statistical, profiling or other purposes for us to understand buyers’ behaviour, spending habits, preferences and market trends, and to review, develop and improve the quality of our services;
- facilitating and carrying out due diligence checks;
- analyzing and managing commercial risks;
- providing media announcements and responses;
- legal purposes (including but not limited to obtaining legal advice and dispute resolution);
- meeting or complying with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies which are binding on BT (including but not limited to disclosures to regulatory bodies, conducting audit checks, surveillance and investigation, or customer due diligence); and/or
- any other purpose relating to any of the above.
In addition, BT collects, uses and discloses your Personal Data for the following purposes depending on the nature of our relationship:
If you are an existing or prospective customer or employee of BT:
- marketing and sales of properties (including but not limited to facilitating viewings, conducting negotiations, preparing quotations and entering into sale and purchase agreements);
- facilitating the merger and acquisition activities (including but not limited to liaising with lawyers and other administration);
- providing client servicing and benefits (including but not limited to sending you seasonal gifts and invites to events and other value-added services);
- archival management (including but not limited to warehouse storage and retrievals);
- enforcement of repayment obligations and arrears management (including but not limited to providing notification of outstanding arrears and preparation of legal documents); and/or
- any other purpose relating to any of the above.
If you are an employee of an existing or prospective external service provider, vendor, supplier, consultant or contractor outsourced by BT:
- managing pre-qualification of vendor database;
- procuring, awarding and managing project tenders;
- managing the outsourcing relationship;
- managing the processing and payment of invoices and expense claims;
- managing project developments;
- managing premise security (including but not limited to conducting security screening and issuing contractor access passes);
- rendering premise maintenance and housekeeping; and/or
- any other purpose relating to any of the above.
If you submit an application, or were referred to us as a candidate for an employment:
- conducting interviews;
- processing your application which includes pre-recruitment checks involving your qualifications and facilitating interviews;
- providing or obtaining employee references and for background screening;
- assessing your suitability for the position applied for;
- managing referrals; and/or
- any other purposes relating to any of the above.
If you are an existing employee of BT:
- administering compensation and benefits (including but not limited to processing expense claims);
- providing remuneration and reviewing salary and bonuses;
- facilitating onboarding processes;
- manpower and logistical management;
- learning and talent development;
- conducting evaluation and staff appraisals;
- managing corporate social responsibility projects;
- conducting analytics and research for human resource planning and management, and for us to review, develop, optimize and improve work-related practices, environment and productivity;
- administering cessation processes; and/or
- any other purposes relating to any of the above.
In addition, where permitted under the Act, BT may also collect, use and disclose your Personal Data for the following purposes:
- providing products, services and benefits to you, including promotions, loyalty and reward programs;
- matching Personal Data with other data collected for other purposes and from other sources (including third parties) in connection with the provision or offering of products and services, whether by BT or other third parties;
- administering contests and competitions, and personalizing your experience at BT’s touchpoints;
- sending you details of products, services, special offers and rewards, either to our customers generally, or which we have identified may be of interest to you; and/or
- conducting market research, understanding and analyzing customer behavior, location, preferences and demographics for us to develop special offers and marketing programs.
If you have provided your Singapore telephone number(s) and have indicated that you consent to receiving marketing or promotional information via your Singapore telephone number(s), then from time to time, BT may contact you using such Singapore telephone number(s) (including via voice calls, text, fax or other means) with information about our products and services (including discounts and special offers). In relation to particular services or in your interactions with us, we may also have specifically notified you of other purposes for which we collect, use or disclose your Personal Data. If so, we will collect, use and disclose your Personal Data for these additional purposes as well, unless we have specifically notified you otherwise.